HELP CENTER
Frequently Asked Questions
Quick answers to the questions we hear most across providers, customers, and partners.
What makes DBH different from other professional skincare lines?
DBH formulations are developed with over 200 years of combined dermatological research. Every product is clinical-grade, pH-optimized, and tested in professional settings before it reaches your shelf. We pair our products with treatment protocols so providers can integrate them into services immediately.
How do I place an order or reorder products?
Approved professionals can order directly through the pro portal at any time. There are no minimums and no membership fees. Your dedicated account manager can also assist with custom orders, bundles, and auto-replenishment setup.
Do you ship internationally?
Yes. DBH ships to over 40 countries. International orders are processed within 1 to 2 business days and delivery times vary by region. Contact our fulfillment team for specific rates and estimated delivery windows.
Can I return a product if it doesn't work for my client?
We offer a satisfaction guarantee on all professional orders. If a product isn't the right fit, reach out to your account manager within 30 days of delivery and we'll work with you on a return or exchange.
FOR PROVIDERS
Questions From Skincare Professionals
Providers can order through the pro portal at any time with no minimums. We also offer auto-replenishment, custom bundles, and bulk ordering through your account manager.
Every treatment in the catalog comes with a treatment protocol. You can find these in your pro portal under the Protocols library, or ask your account manager to send them directly.
Absolutely. Many of our providers retail DBH products alongside their services. We provide point-of-sale materials, shelf talkers, and sample kits to support your retail program. Please contact your account manager or our office for details.
You get a dedicated account manager, access to our clinical education library, priority support, and invitations to exclusive training events and product launches.
Yes. We can produce co-branded collateral including treatment menus, social media templates, and in-clinic signage featuring your practice name alongside DBH branding. Please reach out to your account manager or our office for details.
FOR CUSTOMERS
Questions From Product Users
Many of our formulations are designed specifically for sensitive and reactive skin types. Look for products in our Calm and Soothe category, or reach out to our team and we can recommend products based on your clients' skin profile.
Start with our collection filters to narrow by skin type and concern. If you are working with a skincare professional, they can recommend a tailored regimen. You can also contact our product team directly for personalized guidance.
These products contain ingredients some professionals advise limiting during pregnancy.
Retinoids / Vitamin A: Retinyl Cream, Retinol Resurfacing Booster, Intensive Wrinkle Serum, Triple Vitamin Serum, Vitamin A & E Moisture Cream, Skin Tightening Creme, Super Moisture Cream, Polypeptide Sculpting Creme, Artic Plus Cream, Cellular Hydration Masque, Life Duo Mature 2, MediSurge #5 Scar Tissue Recovery, Millennial 3-Day Peel, Wrinkle Master – Step 1
Salicylic Acid / high-strength peels: SLR Solution, SLG Solution, Salix 25 Recovery Blend, Activator: Salix Enzyme, Active Enzyme Base, Clear Complex PM Purity Gel, Peel Palette (Blue/Orange/Red/Yellow), Purification Peel
Individual guidance varies — please consult your physician or dermatologist before use.
We accept returns within 30 days of delivery for unused and unopened products. If you have had a reaction or the product is not working as expected, please contact us and we will find a solution that works for you.
Domestic orders ship within 1 to 2 business days and typically arrive in 3 to 5 business days. Expedited shipping is available at checkout. International shipping varies by destination.
Yes. DBH products are cruelty-free, paraben-free, and formulated without harsh sulfates. We prioritize clean, clinical-grade ingredients across the entire catalog.
FOR NEW PROVIDERS
Questions About Joining the Program
Licensed estheticians, MDs, NPs, RNs, and credentialed skincare professionals operating a practice or clinic. We verify credentials during the application process, which typically takes 1 to 2 business days.
No fees and no minimums. The application is free, and once approved you can order as much or as little as you need. We designed the program to be accessible to solo practitioners and large clinics alike.
Approved providers receive wholesale pricing across the full catalog. Exact margins depend on product category, but most providers see significant savings compared to retail that allow for healthy retail markup in their practice.
After approval you are paired with a dedicated account manager who walks you through the portal, helps you build your first order, and sends your welcome kit with samples, protocol guides, and marketing materials.
Every provider gets access to our treatment protocol templates. library, live and on-demand webinars, in-clinic training sessions, and a growing library of educational support.
A NOTE FROM OUR FOUNDER
I built Dermaesthetics for providers who live in the treatment room.
Your expertise deserves formulas that perform and pricing that respects your business.
Thank you for trusting us with your practice.
Dr. Ann Lee | Founder, CEO